A secure, web-based neutral technology layer that digitizes escort coordination, visitor access management, and compliance logging for ports and terminals—without replacing Port Houston authority or existing security procedures.
Many TWIC escort operations rely on manual coordination methods such as phone calls, emails, paper gate lists, and handwritten logs. These practices often result in operational delays, limited real-time visibility, inconsistent documentation, and increased compliance risk.
We digitize the entire TWIC escort lifecycle—from request submission to escort completion—providing real-time status visibility, secure communication, and automated compliance documentation, while fully supporting existing Port Houston security requirements.
Select your role to see the step-by-step workflow tailored for your responsibilities.
Choose your destination: Bayport or Barbours Cut terminal.
Provide name, phone, email, and vehicle information for all visitors.
Enter purpose of visit and any special notes for the escort company.
Select arrival date, time, and number of visitors requiring escort.
Upload or reference your gate list documentation for the visit.
Review all details and submit your escort request to the system.
Monitor status: Pending → En Route → On Site → Completed.
Message directly with the escort company to coordinate details.
Meet your escort at the designated gate and verify information.
Complete escort and enter the terminal with your approved TWIC escort.
Receive digital escort requests with all client details and visit information.
View client details, visit purpose, terminal information, and visitor list.
Review job details and accept or decline based on availability.
Provide estimated time of arrival (manual or automated) to client.
Mark status as En Route when heading to the meeting location.
Check in upon arrival at the designated gate or meeting point.
Meet client and verify visitor information against the request.
Update status to Escorting and proceed through the terminal with visitors.
Mark job as completed once escort duty is finished.
System automatically generates audit-ready compliance documentation.
Monitor escort activity across all terminals in real-time.
Track escort status updates and precise timestamps for all activities.
Oversee and manage access for Port-approved escort companies.
Access detailed, automated compliance logs for auditing purposes.
Export audit-ready compliance documentation for regulatory review.
Support operational planning with historical data and trends.
Three specialized portals designed for specific roles in the TWIC escort ecosystem.
For visitors, contractors, inspectors, vendors, and non-TWIC truck drivers requiring terminal access.
For Port Houston-approved TWIC escort companies managing escort operations.
For Port Authorities and Terminal Operators overseeing security and compliance.
Join TWICCONNECT today and improve security visibility, operational efficiency, and compliance readiness across your TWIC-controlled environment.
Web-based deployment • No gate or terminal system replacement • Scalable for port-wide use